"When Don's team completed our new oak staircase it looked just beautiful. However, after the varnish dried and we first walked down those stairs it was evident that a measurement mistake had been made. The first step was startlingly high and threw you off balance. Don revisited the site and immediately agreed to tear out the brand new staircase and rebuild it at his own expense. There were no excuses or bargaining. There was no hesitation or long discussion. Don wanted the stairs to be correct in every detail. While it was indeed sad to see that beautiful wood pried up, the stairs now feel as good as they look. And they look marvelous. I was also impressed with the professional job of site management that took place during the several days the project took. Don and his associate covered the immediate area with protective blankets. the entire area was vacuumed at the end of each day to keep dust to a minimum. We are delighted
with the finished product, the materials, workmanship and the
good old New England pride in craftsmanship that Don exhibited.
We gladly recommend Don Dickel for any stair work or flooring
project that you might have in mind."
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